At Bike Core Comp, we’re passionate about getting high-performance cycling components to riders worldwide with speed and precision. Below you’ll find answers to common questions about our products, shipping, and services.
Product Questions
What types of cycling components do you specialize in?
We focus on performance-driven components for serious cyclists, including:
- High-end wheelsets (Alloy and Carbon Clincher Road Wheels)
- Precision drivetrain components (Cranksets, Derailleurs, Cassettes, Chainrings)
- Performance braking systems
- Cycling-specific tools and maintenance products
- Clipless pedal systems and cycling shoes
Are your carbon wheelsets suitable for competitive riding?
Absolutely. Our Carbon Clincher Road Wheels are engineered for performance-focused riders who demand both speed and reliability. They’re designed to meet the needs of competitive cyclists while still being practical for serious enthusiasts.
Do you carry complete groupsets?
While we don’t typically sell pre-packaged groupsets, we stock all individual components (derailleurs, cranksets, cassettes, etc.) allowing you to build your ideal custom setup. Our team can advise on compatibility if needed.
Shipping & Delivery
How quickly will my order ship?
Our Spokane-based warehouse team processes orders within 1-2 business days. All orders are packed with customs-ready documentation to minimize delays.
What shipping options are available?
We offer two optimized delivery methods:
- Standard Express ($12.95 flat rate): 10-15 business days via DHL/FedEx with full tracking and signature confirmation
- Free Economy Shipping: 15-25 business days via EMS (for orders over $50) with basic tracking
Do you ship to my country?
We ship worldwide to most countries, excluding some remote regions and parts of Asia. If you’re unsure about your location, please contact [email protected] before ordering.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery for unused items in original packaging. Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable. No restocking fees apply.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our team (including former pro mechanics) will guide you through the simple process—no complicated forms required.
What if my item arrives damaged?
While we take great care with our border-ready packaging, if damage occurs please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund.
Payment & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you offer any financing options?
Currently we don’t offer in-house financing, but you may use PayPal Credit if available in your region.
Why was my credit card declined?
Common reasons include:
- Insufficient funds
- International transaction blocks (check with your bank)
- Billing/shipping address mismatch
Technical Support
Can you help with component compatibility questions?
Yes! Our support team includes former professional mechanics who understand both components and global logistics. Email [email protected] with your bike details and planned upgrades.
Do you provide installation guides?
Most components include manufacturer instructions. For complex installations (like bottom brackets or wheel truing), we recommend professional installation or consulting detailed online resources from trusted technical sources.
What lubrication do you recommend for chains?
Our selection of high-performance oils and lubricants includes options for all conditions. Wet lubes for rainy conditions, dry lubes for dusty environments, and ceramic-infused options for reduced friction. Email us for specific recommendations based on your riding style.
Still have questions? Our rider-first support team is ready to help at [email protected]. We typically respond within 24 hours.