At Bike Core Comp, we engineer our shipping and returns process with the same precision as our premium cycling components. Whether you’re upgrading your drivetrain or perfecting your wheel setup, we’ve streamlined our policies to match your performance expectations.

Shipping Information

Order Processing & Delivery Timelines

Order Processing: 1-2 business days

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Note: Delivery times may vary for international shipments and exclude customs processing time.

Returns & Exchanges

Our Rider-First Return Policy ensures a smooth process when you need to return or exchange components. Most unused items in original condition can be returned within 15 days of delivery.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Oils and Lubricants (opened containers)
  • Brake Pads (installed or used)
  • Cleats (worn or installed)
  • Cables (cut to length)

Step-by-Step Return Process

  1. Initiate Your Return: Email [email protected] with your order number and reason for return
  2. Receive Authorization: We’ll respond within 24 hours with your Return Authorization (RA) number and instructions
  3. Package Securely: Include all original packaging, manuals, and accessories. Use protective materials for components like derailleurs or cranksets
  4. Ship Your Return: Send to our Spokane warehouse using a trackable method

Exchange Process

To exchange items (e.g., switching between alloy and carbon clincher road wheels):

  1. Follow the standard return process above
  2. Clearly state your desired replacement in your initial email
  3. We’ll process the exchange after receiving and inspecting the original item

Return Shipping Costs

Standard return shipping is the customer’s responsibility. We recommend:

  • DHL/FedEx: Faster option (5-7 days, trackable)
  • EMS: More economical (10-15 days, trackable)

For returns due to our error, we’ll provide a prepaid return label.

Refund Timeline & Methods

After we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: International refunds may take additional time depending on your bank.

Damaged or Defective Components

If you receive damaged or defective items (e.g., cracked carbon wheel, misaligned derailleur):

  1. Contact us immediately at [email protected] with photos
  2. We’ll arrange expedited replacement at no cost
  3. In some cases, we may request return of the defective item for quality analysis

Performance Guarantee

We stand behind every component we sell. If you’re unsatisfied with a product’s performance on the road or trail, contact our rider support team to discuss solutions.

Contact Information

For questions about our shipping or returns policy:

Email: [email protected]
Address: 1800 Goodwin Avenue, Spokane, US 99201

“Just as we precision-engineer our components for optimal performance, we’ve crafted this policy to ensure fair and efficient service for our global rider community.” – The Bike Core Comp Team