Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to customers worldwide, excluding Asia and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Bike Core Comp and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in high-performance cycling components including:

• Alloy and Carbon Clincher Road Wheels
• Drivetrain components (Bottom Brackets, Cassettes, Chainrings, Chains)
• Braking systems (Brake Pads, Brakes)
• Cycling shoes (Men’s MTB and Road Shoes)
• Tools and maintenance products (Cable Tools, Oils and Lubricants)

While we strive for accuracy, product colors may vary slightly due to monitor settings. Technical specifications are subject to change without notice as we continually improve our products.

2.2 Product Limitations

Certain products have special handling requirements:

• Non-returnable items: Oils/Lubricants (opened), Brake Pads (installed), Cleats (worn), Cables (cut)
• Performance components: Wheels and derailleurs must be inspected for damage immediately upon receipt

3. Ordering and Payment

3.1 Order Process

When you place an order:

1. You receive an order confirmation email
2. We process your order within 1-2 business days
3. You receive shipping confirmation with tracking information

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after processing)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after processing)

Delivery times exclude customs processing and may vary internationally.

4.2 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected] within 30 days of shipment. We’ll work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

Our Rider-First Return Policy allows returns of most unused items in original condition within 15 days of delivery. The process:

1. Email [email protected] with your order number and reason for return
2. We’ll provide a Return Authorization (RA) number within 24 hours
3. Package items securely with all original materials
4. Ship to our Spokane warehouse using a trackable method

5.2 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect your return. Processing times:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

5.3 Exchanges

For exchanges (e.g., switching wheel types):

1. Follow the standard return process
2. Clearly state your desired replacement in your email
3. We’ll process the exchange after inspection

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays or failures due to incorrect information.

6.2 Product Use

Our components are designed for performance cycling. Proper installation and maintenance are essential. We recommend professional installation for complex components like wheelsets and derailleurs.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping methods.

7. Warranties and Liability

7.1 Performance Guarantee

We stand behind our products. If you’re unsatisfied with a product’s performance, contact our rider support team to discuss solutions.

7.2 Damaged or Defective Items

If you receive damaged or defective items:

1. Contact us immediately at [email protected] with photos
2. We’ll arrange expedited replacement at no cost
3. We may request return of the defective item for quality analysis

7.3 Limitation of Liability

Bike Core Comp is not liable for:

• Consequential damages from product use
• Incorrect installation or maintenance
• Customs delays or fees
• Events beyond our reasonable control (natural disasters, strikes, etc.)

8. Privacy and Data Protection

We collect only necessary information to process your order. Your data is protected and never shared with third parties except as required for order fulfillment. See our separate Privacy Policy for details.

9. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date.

10. Contact Information

For questions about these Terms:

Bike Core Comp
1800 Goodwin Avenue
Spokane, US 99201
Email: [email protected]